Our 24×7 technical WiFi support takes care of any issues your guests may have by our UK based, highly competent and courteous support team.

A WiFi support service you can rely on

We track all calls and over 90 % of all guest’s calls are resolved within ten minutes or less. Affinity WiFi are committed to achieving excellence in customer satisfaction and our team leverages its experience in the areas network and WiFi support, help desk services, network security, and wireless design & implementation to deliver service excellence.

Affinity support covers the following:

  • Connecting Mobile Devices
  • General Login Difficulties
  • VPN Support
  • New account Set-up
  • Game System and smart phone access
  • SSID Configuration
  • E-mail Support
  • General Questions regarding Service & Locations
  • Password Changes

Key benefits:

  • Over 85% of calls are answered within 45 seconds.
  • 94% of Guest Help Desk calls are resolved by our Tier 1 and Tier 2 Support Agents
  • 89% first call resolution with an average talk time of 7 minutes.
  • Trouble Ticket is created for every call with status and updates.
  • Notifications for network devices status changes.
  • ISP line monitoring and trouble ticket creation with notification when line is down.

Need help? ask us a question.